Customer Service
Saint Mary's Press is a leader in religious education curriculums for youth ages 10-19. Active, engaging, and innovative ideas, combined with solid theology, reliable research, and quality products and services build on our strong history and prove our commitment to our mission and to you, our partners in the faith journey.
Table of Contents
Contacting Us
100% Delight Guarantee
Share Your Story
Placing an Order
Bookstore Locator
International Distributors
Shipping
Invoices
Returns
Frequently Asked Customer Service Questions
Contacting Us
Phone
Toll-free phone: 800-533-8095
Local phone: 507-457-7900
From 7:30 a.m. to 4:30 p.m. Central Standard Time, Monday through Friday
Fax
Toll-free fax: 800-344-9225
Local fax: 507-457-7990
Please include a phone number on all faxes so that we may contact you if necessary.
Mailing Address
Saint Mary's Press
702 Terrace Heights
Winona, MN 55987-1320
E-mail
Click here to send us a e-mail message.
We welcome your feedback!
SMP Marketing, Sales, and Customer Service Staff
Click here to find and e-mail your sales consultant.
Amy, marketing graphic designer
Candy, channel partner specialist
Carol, customer care associate & publicity/space advertising coordinator
Dennis, national sales consultant
Heather, creative marketing leader
Janet, administrative specialist
Jim, national sales manager
Joanie, marketing manager
Mindy, customer care associate
Pat, customer care associate
Sandy, receptionist
Tracy, sales consultant
Click here to contact your sales consultant.
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Our 100% Delight Guarantee
We want you to be happy with our products and services, so we fully guarantee your satisfaction. If you are not completely satisfied, let us know, and we will make things right for you, our partner in ministry. Together we can touch the hearts of teens.
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Share Your Story
We are always eager to hear your thoughts about Saint Mary's Press and our products. If you would like to share your opinion or a story about how Saint Mary's Press has touched the hearts of your teens, please stop by our
SMP Impressions page. We look forward to hearing from you!
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Placing an Order
NOTE: Saint Mary's Press does sell products for teens, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use the Saint Mary's Press Web catalog only with the involvement of a parent or guardian.
Ordering on the Web
To order resources from our online catalog, follow these simple steps:
- From our home page, click on the "search" link near the top of the page. Search by title, subject, or author. Or choose one of the links on the left side of the page.
- When you find a resource you are interested in, click on the "add to cart" button, or click on the underlined title of the resource to find a complete description and other related resources. Then click on the "add to cart" button to purchase the resource.
- If you want to purchase more than one copy of the item, change the quantity and click on "update cart."
- If you wish to look at more resources, click on "continue shopping."
- Once you have placed all the resources you want to purchase in your shopping cart, click on "proceed to checkout."
- Fill in all the required fields for billing and shipping information. To protect your information, all ordering is processed on our secure server. Click on "next page."
- Select the payment option you would like to use. Institutions (parishes, dioceses, schools, and so on) may choose the "bill me" or "30 day examination" options. Individual customers must pay by credit card (Visa or MasterCard).
- If you have been given a promotion code for a special offer, please fill in the "promotion code" field.
- If your order is tax exempt, please choose "yes" and fill in the tax exempt number.
- If you have any other comments pertaining to your order, please type them in the "additional comments" box.
- Your order will usually be processed within one working day (Monday through Friday) of receipt. During our late-summer busy season, shipment of orders may be delayed for up to 72 hours.
- When you are finished adding payment information, tax exempt information, and any additional comments, click on "next page."
- If you are placing a rush order, please indicate if you need overnight or 2-day delivery for your order before you click "place my order." You will be charged the actual UPS shipping cost plus handling for rush orders. Nothing is shipped out of Saint Mary’s Press on Saturdays, Sundays, or holidays. If you need to place a rush order, we strongly recommend that you call 800-533-8095 and talk with a customer care associate.
- Review billing, shipping, and payment information and any additional comments. Carefully review your shopping cart to make sure titles and quantities are correct and that no items are duplicated. If any information needs to be corrected, click on the "edit" link and make the necessary changes. If everything on this page is correct, click on the "place my order" button.
- You will receive an e-mail confirming your order. Save the e-mail message with its unique confirmation number. By following the instructions in that e-mail, you can check on the status of your order on the Web. You will also receive an e-mail when your order ships.
If you experience a problem with ordering online, please click here to send a notice.
Ordering by Phone
If you prefer to order by telephone, you can call our customer care team toll-free at 800-533-8095 (or 507-457-7900 for local calls), Monday through Friday, between 7:30 a.m. and 4:30 p.m. Central Standard Time.
Ordering by Fax
You can place an order by fax toll-free at 800-344-9225 (or local fax 507-457-7990).
Please include a phone number on all faxes so that we may contact you if necessary. The fax machine accepts orders 24 hours a day, but orders will not be processed until regular business hours.
Bookstore Locator
Find a Catholic or Christian bookstore in your area that carries Saint Mary's Press products with our Bookstore Locator.
International Orders
Check out our international distributors. Buying SMP products through a distributor in your country could save considerably on shipping and handling costs and delivery time. International orders placed directly with SMP must be prepaid, either by Visa or MasterCard, or by a bank-issued cashier’s check. Payment should be made in U.S. dollars.
Actual shipping costs plus a 3% handling fee will be applied to international orders. Please specify the shipping method you prefer in the "additional comments" box on the Web order form. For smaller orders we typically use United States Postal Service (USPS) air or surface mail, or UPS. USPS shipments will be sent insured, and the cost of the insurance will be added to the shipping and handling cost. Larger orders may be shipped by BAX Global. If requested, we will e-mail you the actual shipping and handling cost. The customer will be responsible for any applicable country tax applied to the shipment.
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Shipping and Handling
On January 1, 2010, Saint Mary's Press instituted a new shipping and handling policy.
Ground-service shipping plus a 3% handling fee will be billed. Additional shipping and handling charges will apply outside the continental United States. Most orders ship within 24 hours. To place a rush order, call our toll-free number and ask to speak with a customer care associate.
Saint Mary's Press Holidays
Please note Saint Mary's Press offices will be closed on the following holidays to let our employees enjoy time with their families. The Saint Mary's Press Web site will still accept orders during these holidays, however packages will not be shipped until the next business day.
Christmas Holiday, December 24, 2009-January 1, 2010
Good Friday, April 2, 2010
Memorial Day, May 31, 2010
Independence Holiday, July 5, 2010
Labor Day, September 6, 2010
Thanksgiving Holiday, November 25-26, 2010
Christmas Holiday, December 24-31, 2010
The number of days the package will take to reach you depends on how far you live from Winona, Minnesota, and what shipping method you select. You can use this link to UPS to get an idea of shipping times, http://www.ups.com/. On the UPS Web site, select the button "Transit Times," then select "U.S. Ground Maps" and enter 55987, the Saint Mary's Press zip Code. You can also select "World-Wide Delivery Times" for options on rush orders or international orders.
Rush Orders
If you wish to place a rush order, you can indicate overnight or 2-day delivery for your order on the "Review Order" page. The standard shipping and handling charges do not apply to expedited orders. You will be billed the actual shipping charge plus a 3% handling fee for priority shipping. Nothing is shipped out of Saint Mary's Press on Saturdays, Sundays, or holidays. If you need to place a rush order, we strongly recommend that you call 800-533-8095 and talk with a customer care associate.
International Orders
Check out our international distributors. Buying SMP products through a distributor in your country could save considerably on shipping and handling costs and delivery time. International orders placed directly with SMP must be prepaid, either by Visa or MasterCard, or by a bank-issued cashier’s check. Payment should be made in U.S. dollars.
Actual shipping costs plus handling will be applied to international orders. Please specify the shipping method you prefer in the "additional comments" box on the Web order form. For smaller orders we typically use United States Postal Service (USPS) or UPS. USPS shipments will be sent insured, and the cost of the insurance will be added to the shipping and handling cost. Larger orders may be shipped by BAX Global. If requested, we will e-mail you the actual shipping and handling cost. The customer will be responsible for any applicable country tax applied to the shipment.
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Invoices
An invoice will be mailed to the billing address immediately following the shipment of your order. If you receive a Statement of Account and you need an additional copy of an invoice, you can go to www.smp.org/invoices to print a copy or call us 800-533-8095. You will need your customer number and invoice number which can be found on your Statement of Account.
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Returning an Order
For All Returns
In-print and out-of-print titles, in saleable condition (books, audio, video, etc.) may be returned within 90 days of original invoice date. No more than 10% of your original order total may be returned. The original invoice number, date of original invoice, and discount received is necessary when making the return.
Product returned outside the 90 days from invoice, or product returned in excess of 10% of the original order, or product returned without invoice information will not be given credit and will not be returned to the customer. No credit will be granted for items not purchased directly from Saint Mary’s Press.
Please pack return merchandise carefully. Credit will only be issued for products that are received in saleable condition (as defined below). Returned items not in saleable condition will be discarded and will not be credited or shipped back to the customer.
Product returned must be in saleable condition. Credit will not be given for items in non-saleable condition such as...
- autographed, stamped, marked, stickered, or have sticker residue
- bent, torn, or cut pages
- dirty, scuffed, faded, damaged, or scratched pages or covers
- damage due to improper packing upon return
- games or card decks in which the shrink-wrap or seal has been opened or broken
Saint Mary’s Press is not responsible for damages caused to materials in shipment. Customers are responsible for all shipping charges incurred on returned materials. Returns exceeding $25,000 will receive credit to customer account. A refund check will not be issued.
Please return via UPS or insured mail to:
Saint Mary's Press
Attn: Returns Department
702 Terrace Heights
Winona, MN 55987-1320
Please examine product upon receipt of order. If product is found to be defective or damaged, please call 800-533-8095 within 30 days of order receipt to receive proper credit.
Canceling an Order
When canceling an order, call customer care at 800-533-8095. The request must be received the same day in which the order was placed. Cancellation must take place prior to the order being shipped. Complete shipping and billing address and order number is required if the order was placed on our Web site.
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Frequently Asked Customer Service Questions
Is ordering on your Web site safe?
Yes! To protect your information, all ordering is processed on our secure server. For your convenience, you can choose to have us remember your shipping and billing information, but, for your security, we will not save your credit card information.
Will I be charged sales tax?
Saint Mary's Press is located in Winona, Minnesota. By law, we must charge a state sales tax on all applicable products to customers who are located in Minnesota unless they have a tax exempt number. If you are not a resident of Minnesota, you will not be charged sales tax. If you are from Minnesota and you have a tax exempt number, you will be prompted to enter that number during the checkout process.
Can I get a copy of a publication for examination?
Institutions (parishes, dioceses, schools, and so on) can request examination copies of any Saint Mary's Press publication. You have 30 days to review the materials. If you decide to keep the materials, you will pay the listed price plus shipping. If you choose not to keep them, return the materials, at your expense and in resalable condition, and be under no further obligation.
I am a Catholic high school teacher. Can I request complimentary examination copies of textbooks and teaching manuals?
Complimentary copies of textbooks and teaching manuals are available to high school teachers considering materials for classroom adoption. To receive your free examination copy of student texts and teaching manuals, call 800-533-8095, or you can order an exam copy online. Go to our catalog at http://www.smp.org/FullCatalog.cfm. Add the text or teaching manual to your shopping cart. On the order form, type in the "additional comments" box that you are requesting a complimentary copy to consider for classroom adoption and you will not be charged. Supplemental materials are not available for complimentary examination, however, you may request 30-day examination copies. To review any supplemental materials, add them to your cart and check the "30-day examination" button on the payment options page during check out.
I would like to reprint a section from a book published by Saint Mary's Press. How do I get permission to do this?
See our Permission Requests page or contact our permissions editor at 800-533-8095. We will need to know what materials and pages you want permission to copy, how the reprint will be used, where the reprint will appear, and how many copies will be made.
How do I navigate the site?
Most of the links on our Web site are underlined. You will also notice your mouse changes when you hover over a link. Clicking once on any link will take you to that page. For example, the words at the bottom of this Web page are links for easy access to several SMP Web pages: "Contact Us," "About SMP," "Author Guidelines," "Employment," "Sign up," and "Privacy Statement."
You may also use the red navigation bar that appears on the left side of the screen to browse our catalog by subject, or the link at the top of the page under the search box to browse our complementary resources.
Why does it take so long for a Web page to fully appear on my computer screen?
This question cannot be answered easily. It depends not only on how fast your data connection is to your local Internet provider, but also on how many people are trying to access the page, how many people are using the Internet in general, and how much content is on that page.
How can I send a comment or question about any problem I have while using this site?
Click on the "Contact Us" link below and choose how you'd like to contact us. Please feel free to e-mail your comments anytime at smpress@smp.org, or phone our customer care team at 800-533-8095 between 7:30 a.m. and 4:30 p.m. Central Standard Time, Monday through Friday. We welcome your feedback!
How do I find more information about your authors?
Many of our authors have a brief biography and a photo in our Web catalog. To find more information about an author and to see a list of all the titles by that author, type the author's name in the "Quick Search" box. If you are looking at a description of a book in our catalog, click on the underlined author's name to get more information.
What are Web "samplers" of books?
Many of our titles have electronic samplers that can be viewed with Adobe Reader. You can find these samplers by searching for specific titles or topics and clicking into the product description. If the product has an electronic sampler, you will see a "sampler" link on the right side of the screen, under "more information." When you click the "sampler" link for a specific product, you'll get a note that you need Adobe Reader to view the electronic sampler. If you do not have Adobe Reader, or the newest version of Adobe Reader, you can click on the Adobe icon to download a free copy of the reader for viewing the samplers. If you do not use the newest version of Adobe Reader, the samplers may not display properly on your screen. Even if you are using the newest version, some typefaces may still not display the way they look in the printed book (this is an industry-wide problem, not your computer).
Note that a sampler can take from a few seconds to 30 minutes to download. How long it takes depends on the size of each sampler, the speed of your modem, and how busy your Internet service is. For a large sampler of 1 megabyte (MB), on an average 3-speed modem, estimate 5-10 minutes to download.
Once the sampler has loaded onto your screen, you will see a new toolbar for the Adobe Reader. Usually along the top toolbar, you will see the option to print the sampler. Another helpful tool (sometimes found at the bottom of the window) is the option to increase or decrease the size of the image on the screen and an option to "fit to window," which automatically resizes the image so that it fits in the window on your screen.
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